Privacy Policy
This policy explains how Flexweb (Pty) Ltd processes personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Responsible party
Flexweb (Pty) Ltd is the responsible party for personal information collected through this website and our sales channels.
- Registration number: [INSERT]
- Physical address: 5 Viking Way, Airport Park, Germiston, Gauteng, 1401
- Telephone: 010 825 5835
- Email: info [at] flexweb [dot] co [dot] za
- Information Officer: [INSERT]
2. What personal information we collect
Depending on how you interact with us, we may collect:
- Name, job title and company name
- Contact details (email address, telephone number)
- Enquiry, quote and order details (product specifications, volumes, delivery requirements)
- Documents or artwork you choose to share
- Website usage data if you accept analytics cookies (see section 6)
3. Purposes of processing
| Purpose | Typical data | Legal basis (POPIA) |
|---|---|---|
| Respond to enquiries and provide quotes | Contact details, requirements | Consent / legitimate interest |
| Manage orders and ongoing supply | Contact, company, order data | Contract / legitimate interest |
| Customer support and account communication | Contact details, correspondence | Contract / legitimate interest |
| Website analytics (optional) | Usage data, device/browser signals | Consent (cookie banner) |
| Legal, tax and regulatory compliance | Records required by law | Legal obligation |
4. Operators and processors
We use trusted service providers who process personal information on our instructions, including:
- Netlify — website hosting and form submission handling
- Google Analytics (GA4) — website usage measurement when you accept analytics cookies
- Courier and logistics partners — delivery of samples or goods where applicable
- Banks and payment processors — payment processing where applicable
We require appropriate confidentiality and security measures from operators. We do not sell personal information.
5. Cross-border transfers (section 72)
Some operators (for example Netlify and Google) may process data outside South Africa. Where this occurs, we take reasonable steps to ensure comparable protection through contractual safeguards and provider policies, as required by POPIA section 72.
6. Cookies and analytics
We load Google Analytics (measurement ID G-PGZ1NEVBJC) only if you click Accept analytics on our cookie banner. If you decline, analytics scripts are not loaded. Your choice is stored in your browser's local storage.
7. Retention and security
We retain personal information only as long as needed for the purposes above or as required by law. We apply reasonable technical and organisational measures to protect information against unauthorised access, loss or misuse.
8. Your rights (POPIA)
You may request access to, correction of, or deletion of your personal information (subject to legal retention requirements), object to certain processing, and withdraw consent where processing is consent-based.
To exercise your rights, contact the Information Officer at info [at] flexweb [dot] co [dot] za or write to the address above.
9. Complaints
If you believe your information has been mishandled, you may lodge a complaint with the Information Regulator (South Africa):
- Website: www.justice.gov.za/inforeg
- Email: inforeg@justice.gov.za
10. Changes
We may update this policy when our practices or legal requirements change. Material updates will be reflected on this page.
Last updated: August 2026 · Reviewer: Jacques Joubert