Privacy Policy
Flexweb (Pty) Ltd is committed to protecting your privacy and handling your personal information responsibly in accordance with the Protection of Personal Information Act (POPIA) in South Africa.
Information We Collect
When you contact us via our website, email or telephone, we may collect:
- Your name, job title and company name
- Contact details (email address, telephone number)
- Details of your packaging requirements or enquiry
- Any documents or specifications you choose to share with us
How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and provide quotes or technical advice
- Manage and fulfil orders and ongoing supply arrangements
- Communicate with you about your account or projects
- Improve our products and services (aggregated, anonymised data only)
Sharing of Information
We do not sell or rent your personal information. We may share limited information with trusted third parties only where necessary to deliver our service (for example, courier companies for deliveries or banks for payment processing). All such parties are bound by confidentiality obligations.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or destruction. Our systems are hosted on secure infrastructure and access is restricted to authorised personnel.
Your Rights
Under POPIA you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Object to processing in certain circumstances
Contact Us
If you have any questions about this policy or wish to exercise your rights, please contact us:
Chris — chris@flexweb.co.za | 083 633 8810
Rob — rob@flexweb.co.za | 082 548 3175
Last updated: June 2026